FAQs

Find quick answers about our jewelry, shipping, and customer support below:

1. What kind of jewelry do you sell?

Ans: We specialize in premium, handcrafted jewelry pieces designed to celebrate life's most meaningful moments — perfect for gifting cherished loved ones.

2. Where is Keepsake Jewelry Store located?

Ans: We are proudly based in the USA and ship our beautiful jewelry products worldwide.

3. What materials are your jewelry pieces made from?

Ans: Our jewelry is crafted from premium-quality materials, including high-polished stainless steel, 14k white gold finishes, and sparkling cubic zirconia stones for lasting beauty and brilliance.

4. Is your jewelry hypoallergenic?

Ans: Yes! Our jewelry is made with high-quality, hypoallergenic materials designed to be safe for sensitive skin.

5. Will the jewelry tarnish or fade over time?

Ans: Our jewelry is designed for long-lasting beauty. Proper care — such as avoiding exposure to harsh chemicals and storing pieces safely — will help maintain their shine for years to come.

6. Does my jewelry come with a gift box?

Ans: Yes! Every order includes a complimentary soft-touch gift box. For an even more luxurious presentation, you can upgrade to our elegant mahogany-style box featuring a built-in LED spotlight.

7. Do you offer customized jewelry?

Ans: At this time, we offer non-customizable jewelry collections. However, personalized options are coming soon — stay tuned!

8. What shipping options are available?

Ans: We offer multiple shipping methods depending on your location:

• Standard Shipping (affordable and reliable)
• Fast Shipping (expedited delivery)

All available options will be displayed during checkout based on your delivery address.

9. Do you offer international shipping?

Ans: Yes! We ship to most countries across the globe. Wherever you are, we’ll deliver your keepsake to you.

10. How are shipping costs and delivery times calculated?

Ans: Shipping fees and estimated delivery times are calculated based on your chosen shipping method and destination. We work hard to offer you the best balance of speed, reliability, and value.

11. How long does delivery usually take?

• Standard Shipping: 7–15 business days
• Fast Shipping: 4–8 business days

Delivery times may vary depending on your location, customs processing, and peak seasons.

12. Can I track my order?

Ans: Absolutely! Once your order ships, you’ll receive a tracking number by email so you can follow its journey to your doorstep.

13. What is your return and refund policy?

Ans: Your satisfaction is our top priority! Please visit our Return Policy page for detailed information on returns, exchanges, and refunds.

14. What payment methods do you accept?

Ans: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and other secure payment options at checkout.

15. Can I change or cancel my order after placing it?

Ans: We process orders quickly to ensure fast delivery! If you need to modify or cancel your order, please contact us within 2 hours of placing it. After that, changes may not be possible.

16. What if my item arrives damaged?

Ans: If your item arrives damaged or defective, please contact us within 7 days of receiving it. We'll be happy to arrange a replacement or refund.

17. How can I contact customer support?

Ans: We’re here to help! You can reach us by:

If you have any further questions, please don’t hesitate to Contact Us — we’re always happy to help!